1. Introduction

These Terms & Conditions (“Terms”) outline the agreement between the Client (“you”) and Litle Miss Organise (“we”, “us”, “our”). By booking our services, you agree to these Terms.

2. Services Provided

• We offer professional organising, decluttering, space planning, and related support services as agreed during consultation.
• All services will be delivered with professionalism, discretion, and respect for your home and belongings.
• We do not provide cleaning, heavy lifting, or tradesperson services unless explicitly agreed.

3. Consultations

• An initial consultation may be conducted in person or virtually.
• Recommendations made during consultations are based on the information you provide and the condition of the space at the time.

4. Client Responsibilities

• You agree to be present (or have a designated decision‑maker present) during sessions unless otherwise arranged.
• You retain full responsibility for all decisions regarding disposal, donation, or retention of items.
• You confirm that all areas to be worked in are safe, accessible, and free from hazards.

5. Health & Safety

• We reserve the right to stop work if conditions are unsafe, unsanitary, or pose a risk to health.
• We cannot work in environments with aggressive behaviour, infestations, or structural hazards.
• Pets must not be present in the room(s) we are working in whilst work is in progress.

6. Confidentiality & Privacy

• All client information, images, and discussions remain strictly confidential.
• Before‑and‑after photos will only be taken or used for marketing with your explicit written consent.

7. Fees & Payment

• Fees will be confirmed in writing before work begins.
• A payment deposit of 50% is required at the time of booking.
• The remaining balance payment is due at the end of each session unless otherwise agreed.
• Packages, deposits, or pre‑paid sessions are non‑refundable but may be rescheduled subject to availability.

8. Cancellations & Rescheduling

• Cancellations made with less than 48 hours’ notice may incur a cancellation fee of up to 50% of the session cost.
• If we need to reschedule due to illness, emergencies, or unforeseen circumstances, we will offer the next available date.

9. Travel & Additional Costs

• Travel within a defined radius is included; additional mileage may be charged. Any additional charges will be included in the quote and agreed at the time of booking.
• Any storage products, organising supplies, or third‑party services will be provided by you unless agreed otherwise in advance.

10. Handling of Items

• We do not make decisions about your belongings; all disposal choices remain yours.
• We are not responsible for the loss, damage, or misplacement of items unless caused by our negligence.

11. Donations & Disposal

• If agreed, we can take a small number of items for donation on your behalf.
• We do not remove large items, hazardous waste, or anything requiring specialist disposal.

12. Time Estimates

• All time estimates are approximate. The pace of work depends on decision‑making, volume of items, and complexity of the space.

13. Insurance & Liability

• We hold appropriate insurance for professional organising services.
• Our liability is limited to the cost of the session in which an issue occurred.
• We are not liable for emotional distress, sentimental loss, or outcomes based on client decisions.

14. Termination of Services

• Either party may terminate services at any time with written notice.
• Any outstanding fees for completed work remain payable.

15. Governing Law

These Terms are governed by the laws of England and Wales.